Serving the Public: Insights on the Customer Service Landscape from Government Experts

Customer service has always been an important facet of the relationship between the government and citizens, but it is now more of a necessity than ever. In an increasingly digital world, private sector customer service relies on sophisticated technology to respond rapidly and effectively to the customer base. The public expects a similar level of responsiveness from its government.

How do experts from the public sector feel about the current status of their customer service offerings? What are their biggest challenges? Government Business Council (GBC) and DocuSign partnered to survey more than 200 public sector professionals to answer these questions.

Download this whitepaper to learn the current understandings and challenges facing public sector leaders as they look to improve their customer experience.